Consumer Complaints Regarding IC Solutions Services and Prepaid Deposits

Consumers have been expressing concerns via online review websites about the business practices of IC Solutions. Consumers are expressing a variety of different types of complaints about IC Solutions.

One area in which consumers are making complaints about IC Solutions focuses on issues surrounding money deposits made by friends and family members. IC Solutions markets that it provides an inmate telephone solution ( through which a friend or family member can make a deposit with the company and those funds allow for prepaid phone calls to be made by an inmate to the loved one who made the deposit.

Consumers are complaining that they have made deposits and heard nothing back from the company. They maintain that they made deposits and the funds did not become available for use. In other words, they paid money to IC Solutions and were not able to receive phone calls from their incarcerated loved one.

Some Pissed Consumers are also complaining about fees charged per each phone call. These individuals maintain that they were not appropriately advised of the nature and extent of fees. They also contend that the fees themselves, even when they have knowledge of them, are far too high.

IC Solutions is an industry leader when it comes to inmate telephone systems. Indeed, IC Solutions provides phone systems to innumerable correctional institutions across the United States.

IC Solutions provides three different ways in which the company’s phone services can be accessed. First, and as has been noted, prepaid deposits can be made by friends and family members of incarcerated individuals. Second, an inmate can set up a debit account by transferring funds from his institutional trust fund account to his or her phone account. Finally, in some instances, the IC Solutions permits collect calls. This usually requires the recipient to have a landline.

GTL wards off opponents, continues delivering strong value

Global Tel Link has become the nation’s number-one provider of inmate telephone services. But it has been a long, hard road for the company. GTL has been forced into conflict after conflict with rabid critics, many of whom despise the role that any corporations play within the U.S. prison system.

Lately, the firm has been dealing with increasingly vocal opponents of the high rates that some inmates have to pay to make phone calls. These are generally contained to areas where the prisons themselves take unusually high commissions. But the arguments the critics make are still quite powerful and have proven a gigantic public relations headache for GTL and the other companies that work in the prison telephone space.

More than just an inconvenience

Inmates and their families are frequently upset by the high costs of staying in touch across prison walls. Rates in the U.S. prison system span a huge spectrum, ranging anywhere from $1.22 per minute to just 5 cents per minute, reveals the ACLU. In states like Arizona, where the prison system has traditionally taken large commissions from phone calls and views them as an essential source of revenue, the families of inmates often end up paying hundreds or even thousands of dollars per month, just to stay in touch with their loved ones.

However, that’s not the only reason that high calling rates may be bad. An increasingly large body of research indicates that inmates’ ability to stay in touch with their loved ones on the outside of prison is a key factor in lowering recidivism and promoting good outcomes upon release.

But GTL points out that the revenues generated for prisons in these overpriced markets are often times crucial to their budgets. In many cases, lowering rates would result in cash shortfalls that would result in the phones having to be removed, due to security concerns.



Keefe Group Involved in Contract Amendments with Federal State Officials Amid Bribery Allegations

The Mississippi Department of Corrections should abolish its non-bid contracts and start a competitive bidding process to get better deals according to Keefe group. The company released the statement amid a review of prison systems after Christopher Epps, a former prisons commissioner, and businessman, Cecil McCrory, were accused of corruption charges. A five-member task force agreed on initial proposals to give to Governor Phil Bryant and legislators ahead of the legislative session. The two pleaded not guilty and awaited trial to begin in April 2017.

Andy Taggart, a lawyer co-chairing the task force, said that the recommendations should encourage transparency in government. The Department of Corrections currently has six no-bid contracts that require cancellation and later will be put up for competitive bids if the task force recommendation from the officials is accepted. One of the contracts is for The Keefe Group, in Missouri, to supply commissary services in Mississippi penitentiaries.

In a report by Prison Censorship, the Keefe Group officially began the supply of commissary services contract in 2008 after Centric Group, its parent company, bought G.T. Enterprises. Among the services offered are delivering candy bars to facilities and facilitating the transfer of money from loved ones to incarcerated inmates.

Bribery in Prison Service Delivery

Two Gainesville businessmen admitted to paying bribes to Keefe Commissary Officers, the St. Louis Company providing personal items and snacks to Florida’s prisoners. Former Corrections Secretary, James V. Crosby, accepted kickbacks from businesspeople looking to do business with the correctional facility. Crosby introduced the two businessmen, Edward Dugger and Joseph Deese, to Keefe executives who then offered them a percentage of the prison business.

The two men launched a company in 2004 to provide canteen services for persons visiting their loved ones housed in all Florida prisons. In return, Edward and Joseph paid the prisons officials monthly kickbacks ranging from $1,000- $13,000. They also paid Jack Donnelly, a former Keefe Commissary president and a Keefe executive $260,000 of the roughly $1.4 million a year they expected in sales.

Crosby and Clark were forced to resign as a result of the bribery investigations, but Keefe Commissary officials did not receive any corruption charges. Gainesville lawyer Gil Schaffnit, representing Deese, said that Keefe Commissary has powerful political connections.

GTL Concern with The Proposed FCC Regulation

Global Tel link (GTL) articulated its concern and dismay about the Federal Communications Commission’s (FCC) impact on their last order putting in place new regulations for the Inmate Calling Services (ICS) commerce. These new rules establish fees and rates for intra-state calls. The rules also short commissions and discourage facility administrator payments.

These steps create instability in the industry. Many small jails will be threatened financially. Consecutively, GTL has now sought fair representation to have the order reviewed by FCC. GTL foresees this plan as short-sighted because the future of small jails is compromised.

According to the Consumer Affairs, FCC may hurt families and inmates in their decision. These are the people they want to help. While the rates will be low, they may end up with no phone services or low-quality phone services. For this reason, telling the universe that security, technology, and commissions can be met under regulations is a naïve predicament. This regulation defies common sense and the records of FCC.

I financial tsunami is created by FCC’s last order in the industry. This law preserves the largest overhead costs and reduces the sustainable service costs for services. This impact cripples service providers and forces them to cancel contracts. Many families and inmates will be left without these services. In a recent report by Top Class Actions, a class suit against GTL’s unfair rates is on process.

GTL brings affordable phone service and high-end technology to inmates, facilities, and families in America. GTL states that it has committed its services to provide comprehensive and sustainable solutions to reduce consumer costs.

The industry is willing to negotiation. They worked hand-in-hand, collaboratively with Clyburn and their staff to seek a suitable outcome for the policy. However, FCC has turned a blind eye to the 10-year track record of the company. GTL has always advocated for a suitable approach towards reducing calling rates. FCC continues to ignore the role and contribution of GTL in the inmate industry. To read more, check out


Communications Technology to Those with Limited Freedom

Technology has begun to invade the prisons of Ohio. Communications companies have been trying to come up with new ways to make money while connecting inmates with individuals in the outside world for less. Here are a few of the solutions that they have come up with.

Inmate E-mail System

JPay has been changing the way inmates communicate and have been looking for new ways to make the system work better in such a dark world. They have installed kiosks around the state for prisoners to log on to and send e-mails. The technology is faster than regular mail and cheaper as well. If you are an approved visitor you can connect with your loved one during a half hour video visit through these kiosks as well.

Trial Fun for Loaning out Tablets

One prison in Ohio has begun lending all its inmates tablet like devices that allow them to make 30 minute phone calls. This is a trial to see how it goes and possibly will happen in more prisons in the future. The benefits? No waiting in long lines for phones. Many fights in prison are caused because of the phones. A common statistic for low-level prisons is about 150 inmates having access to three telephones. Inmates can make 15 minute calls then must wait at least one hour to make another 15 minute call with the actual phones while on the burrowed tablets they can make half hour calls as often as they want. This means not only that the phone company can make more money, but that there are less fights when it comes to gaining access to the limited quantity of phones and available times to call.

Jay has been continually trying to give more ways to communicate and keep in touch with loved ones for inmates. It will be interesting to see what they come up with next.

IC Solutions is more than just a prison phone service

IC Solutions is well known as a provider of low cost telephone services to inmates in state prisons and local jails. However they also offer an entire suite of products which are designed to ensure prisons operate safely and smoothly. These tools help prison staff to do their jobs, automating some tasks completely and even extending capabilities that prison staff wouldn’t otherwise have. Many of these tools use cutting edge technologies to allow staff to harness the same powerful capabilities found on the battlefield and in executive suites.

From urban warfare to gang warfare

One of the most interesting, and effective technologies that IC Solutions offers is its Stingray system for controlling illicit cell phones within institutional walls. Unauthorized cell phone use poses an existential threat to institutions and staff. This may sound hyperbolic, but as recent riots at San Quentin, Pelican Bay and other institutions, as well as brutal deaths of staff indicate, it is a problem of utmost concern to every brave man and woman who works within a prison.

IC Solutions has thus developed a civilian version of the battle-tested Stingray signal interdiction software. The Stingray system first made its appearance on the urban battlefields of Iraq and Afghanistan in the mid 2000s. It proved enormously effective at intercepting enemy communication. The system evolved to the point where it could pinpoint the location of any cell phone, tell the user how many phones are on the network and even spoof phone calls.

Today IC Solution’s own patented version of Stingray prevents gang leaders from administering criminal enterprises from their cells. The technology has demonstrably saved many lives. Orders for “green lights”, or contract hits, have been intercepted before they could be carried out.

Products like this are the reason IC maintains its position at the forefront of the prison safety and optimization industry.


The High Cost Of Calling

One of the ways that inmates stay in touch with their friends and family is by making phone calls. There are some companies that offer calls at a reasonable rate. Global Tel Link is not one of those companies. The business has recently had to face the high cost that is associated with the services that are offered. There is a $25 fee that is paid when an account is set up, and each call requires money on the account. According to, most calls are about $7. In some areas, you might see that the first minute is about $4 with the remainder of the minutes on the call being close to $1. One phone call that takes 10 minutes could run over $10.

in report by Consumer Affairs, the Federal Communications Commission is finally looking at the high rates that are charged by prison calling systems. Jails and prisons usually choose a company based on the commission that the facility will receive. They don’t really care about the money that the inmate’s family has to pay. All they care about is the money that they will make from the calls, and Global Tel-Link is one of the most popular because it often charges the highest amount. This means that the facility will get more money. To read more, go to

Keefe Group Offers Quality Services for Correctional Facilities

Keefe group and its subsidiaries the Keefe Supplies, Keefe Commissary Network, Access Corrections, Access Securepak, Advanced Technologies Group, and IC Solutions has been offering communication services and high-quality goods to correction facilities since 1975. Keefe Group ranks as the nation’s top service provider for food supplies, personal care items, clothes and sanitation, technology, and telecommunication services for prisoners.

Keefe Group developed the industry through tailoring its products, technology, and packaging to suit the demands of detainees. Every department at Keefe Group commits to the corporate objective of delivering high-quality solutions tailored to suit the unique needs of clients. Keefe Group commits to exceeding customer expectation. Through Keefe Group, inmates enjoy the following services;

  • Footwear provision
  • Financial services
  • Beauty Supplies
  • Snacks supplies
  • Prison Management System
  • Money sending to recipients
  • Video visitation services
  • Inmate Management Systems

According to Mr. Jackson Jambalaya,, a news commentary in the Mississippi area, the Keefe Group signed a contract with the MDOC through the Keefe Commissary Network. The contract commenced on November 5, 2008, with several renewals over the years. In 2011, the contract was renewed and will expire on 31 August 2015. Keefe Group paid a commission of 29.4 % to the state-operated sales authorities within correctional facilities to seal the deal. Keefe Group subtracted 10% of all the sales made through visitation bags. The contracts were signed and sealed by Chris Epps, the then Prison Commissioner. According to the contract, Keefe Group was responsible for;

  • Inmate’s deposits processing
  • Prepaid debit cards trade and prisoners trust funds processing
  • Total rights to market MP3 players to prisoners
  • Full rights to market music download at lower prices to prisoners
  • Exclusive rights to sell commissary items like food, personal sanitary products, and tobacco.

Cecil McCrory was the owner of G.T Enterprises before it was sold to Keefe Group in 2008. The MDOC Deal commenced on June 1st, 2006 after its amendment in 2007 to allow GT Enterprise to trade commissary items at the Walnut Grove Youth Prison. To read more about the company, visit the Tampa Bay Times website.



Securus Reaches a Milestone With 30 Million VoIP Inmate Calls That Could Help Families

The inmate communications industry is quite successful at the moment. It gives families the opportunity to talk to their loved ones. One of the most successful companies is Securus. Securus just broke a record as it helped transmit 30 million inmate calls using voice over internet protocol.


Richard A. Smith who is the Chief Executive Officer of Securus Technologies was ecstatic about this major milestone that his company just reached. In fact, he said the following:


“The significance of having all of our inmates and friends/family members using the same state-of-the-art VoIP platform cannot be emphasized enough.”


Smith went on to explain the goal of the voice over internet protocol system that Securus enacted recently by saying the following:


“The key to achieving a low cost structure in telecommunications is taking advantage of massive economies of scale – that means large platforms, redundancy of data centers, cloud computing and storage, using the internet (internet telephony) to the maximum extent possible, efficient computer languages, and management of troubles remotely through a Network Operations Center (NOC). We use all of these proven high-tech methods to allow inmates to maintain their relationships via audio and video calling.”


The goal, it seems, was to help inmates, families, and the company itself. This type of communication is set to give families an opportunity to pay a lot less than before. This could not have come at a better time since many FCC officials have been critical of companies like Securus due to unnecessarily high rates.


Securus is hoping that this technology will be fully embraced by its customers since they will benefit from it. For one, many families will be able to see each other during a call. There is no doubt that this kind of technology is going to make a difference for the millions who need to stay in touch with incarcerated loved ones.

Global Tel-Link Hopes new Inmate Telephone Platform will Bring Families Closer

There are two big corporations that lead the inmate communication industry; one company is Global Tel-Link and the other is Securus. Global Tel-Link is the one celebrating a milestone in the industry at the moment since it just released its new inmate communication platform. Securus released its platform a while back, but Global Tel-Link wanted to workout all the possible issues in BETA before actually releasing the system to its customers.


This was something that Global Tel-Link wanted to do for its customers for a very long time. Eric Gonzales, who is the company’s Executive Director of Product Management for Inmate Telephones at GTL was the spokesperson for this release.


He expressed his joy and the company’s excitement over the release while also stating the following:


“Today people expect to be able to access everything on a smartphone or a tablet, whether it’s shopping, banking, trading stocks, or even setting their thermostat. Now our corrections customers can operate and administer our inmate phone system from any location with any wireless device and have all of the same security they expect when accessing our system from within their facility.”


It seems like Global Tel-Link understood the growing hunger customers had for their services and needed to upgrade. Most businesses are taking advantage of the digital age. Everyone uses smart devices to communicate with loved ones. It is cost-effective and simply more accessible.


This new platform is set to take the entire industry by storm. Families are excited to talk to their loved ones using VoIP services or through video chats that will only help them feel closer to each other. Global Tel-Link hopes that this will encourage more families to stay connected and that it will aid in the overall rehabilitation of the inmates in the prisons where these individuals reside.