IC Solutions is a company that is an inmate communications service, which means inmates are allowed to speak to family, friends, and loved ones over the telephone while they are in prison. Of course, since they are in prison, they are not able to pay for the cost of the phone call, so that falls into the hands of the family and friends of the inmates. Even though someone is behind bars, it is not like they have fallen off the face of the earth. They have to serve their time, which they will, and when they come out, they have to think long and hard about what they have done and how they landed in prison.It is a tough learning experience I would imagine, but it is necessary for many inmates in order for them to better themselves and learn from their mistakes, which is the goal of prison. A lot of people in prison made a mistake, a bigger mistake than most people, but it does not mean they are people that deserve no respect, honor, or dignity. However, the people at IC Solutions do not have a lot of love or respect for the families or the inmates. They look at this as a moneymaking chance for them and that is what is fueling them and driving them as a business.
It is rather sad yet also ironic that a company like IC Solutions is so poor at explaining at how things work to their customers. My belief and from reading these reviews I believe it,they are trying to hide the ugly truth about the company. They are hoping that people will either not notice or not care. People do notice and they do care, which is why they take their story to Pissed Consumer. They are truly pissed off and they want something to be done about it.This is a company that is rated 1.4 out of 5 based on 61 reviews. That does not happen by accident. That is because IC Solutions is treating their customers poorly and they are lying right to their faces. They don’t even try to resolve an issue that customers have, as they prefer to leave them in the dark and have them be confused. That is what works best for them as a company in the long run, but the time will come when karma comes for them.