One of the complaints that I have about Global Tel is that it’s a company used by prisons so that the prison can make money. Prisons that use this company get a kickback from the money that is made from each call. It’s no wonder my rate is as high as it is at $5. It means that I have to allow for one or two calls a week from my husband because I simply don’t have the extra money to put on my account. Prisons should use companies that are willing to understand the needs of families instead of those that are simply trying to make a profit. Read more about GTL on Bloomberg.com.
I can have money on my account and still get nowhere with the calls that I receive. There have been times when my husband has called and the call is dropped only five minutes into the conversation. Thinking that I can accept another call, I am disappointed when I find out that the amount for the entire call is taken off of my account. This means that I no longer have those funds to use and don’t get to talk to my husband anymore that week. Read more on NYTimes to know more about GTL.
When I don’t have money on my account, there’s no way to know whether or not my husband is alright. I have to wait to get a letter. There are times when the letters that I send don’t get to my husband until a few days after they are delivered by mail. I worry about him most on the days when I can’t talk to him because Global Tel Link chooses to charge too much money. When I contact Global Tel, I’m out through to the worst customer service representatives ever who don’t know anything about the services that the company offers. I’m told something different every time I call the company. It’s a company that decides to charge whatever it wants and doesn’t care about anything else.