There are many things lacking over at IC Solutions, and there are not words and not enough space to describe it all. One of the major things is their inability to respond to any of the issues the customers have. It is why they are on Rip Off Report and Pissed Consumer. I would be pissed too. In fact, I would probably be throwing things around the house and lawyering up. It is not that I’m unstable or unreasonable. However, putting myself in the shoes of the customers, I’ve paid for the right to speak to the inmate. I should be able to do that.I should not have charges on my account, sometimes twice, and yet I’m still unable to speak to the inmate I’ve prepaid to talk to in the first place. That is a major issue and a serious issue. It is not something to be taken lightly that is for damn sure.
The world has enough issues as it is and it does not need any more issues from the likes of IC Solutions. I don’t know how they have the gall to even use the word Solutions as a company name. There is nothing about them that signifies solutions of any kind. It is just problem after problem after problem. People have been catching on for a long time, and it is why they have decided to post their reviews. I’m not a parent, but my heart goes out to this parent. They are truly in a no-win situation at the moment. They don’t know what to do or how to handle it. They have lost money and they are no closer to talking to their son. It is just more headaches and more lies out of the mouths of the real crooks over at IC Solutions.