Many companies are providing technology to the correctional services. This is to ensure that the inmates can keep in touch with their relatives. This facilitates their reforming process. The compassion that the people show them gives the willingness to transform into better people and join them outside. Telmate Company has been among the companies that have been actively playing this role in the society. This has, however, become a challenge lately. The company seems not to be in bad shape.
Telmate Company’s customer care service seems to be a mess. Many complaints have been filed, following the responses they get when inquiring about issues.
One client says that she has an issue with his husband’s account. She deposited money, but she still cannot make calls. When she called Telmate, they told her that her card was invalid. This was not true because she was using the card in other activities. She also confirmed with her service provider that the card was valid. They have been giving her different inapplicable reasons since then. She further expresses her disappointment with the system says that they are still charging her money, while she is even unable to utilize the money that she already has.
Another person says that the company flagged his son’s account because someone used a wrong card. When she tried using money gram, which is the other alternative it was still flagged. She tried her final option, which is their kiosk. Unfortunately, this doesn’t seem to ever been in use.
That is not all. Besides the customer’s complaints; there are complaints from fellow competitors. Securus Technologies filed a case against Telmate. This is because of violation of business ethics. Securus allegedly accused Telmate of publishing false information on the company. This was to attract customers on their end and to deprive off the Securus Technologies customers.
Telmate Company needs to re-organize their system. Training their employees would be a good place to start. They also need to ensure that their system is structured in a way that one flaw does not affect the whole system of the clients. With this flaws, it is not playing its purpose in the society.