IC Solutions is a trap and it is a game. They are the ones in charge, and they love the fact they can run wild in this particular situation. They know that people need them. Whenever the word need is thrown around, it is never a good thing. It means someone is in an uncompromising situation. Need and want are two vastly different things. IC Solutions is an inmate phone provider, which is supposed to allow the family, friends, and loved ones of inmates to chat with the inmate while they are in prison. It is part of their therapy in a way. This is not meant to pile on people behind bars, but a lot of them are very troubled and have a lot of issues. It is just the facts of life.
In many cases, they might be undiagnosed when it comes to a mental illness. Because of this, they need extra help and extra attention. They are not going to get that in prison. They are going to be scared out of their minds, and they are not going to know what to do or how to react to the situation they are in at the present time. They are uncertain about their future after prison. They know they have to stay in prison, but they want to know once they are out, they can stay out.
It will take time and the right people involved, but it can be done. People often go on speaking tours and talk about their time in prison and how it helped shape them into the person they are today. It is a learning experience for them. Granted, it is a hard one, but it is one they can learn from nonetheless. However, people are seeing how much more difficult IC Solutions is making it for them.