Telmate, a company that provides services to inmates so that they can call and receive calls from friends and families, has many reviews on Consumer Affairs, a known review website.
Lawrence, from Worcester, Massachusetts, who is a verified reviewer and a verified buyer, gave them a one star review. He said that he used to think that Verizon had the worst customer service until he dealt with Telmate’s customer service. He said that he called them up to give them money but that they gave him a difficult time. He said that they deserve nothing at all and that giving them even one cent is too much. He said that when he tried to ask the guy on the phone to talk to his supervisor, the guy just blew him off.
William, from Bronx, New York, who is a verified reviewer, also gave Telmate a one star review. He said that they have told him that his refund had been issued but that he did not get this refund even after three months had passed. He called them back after thirty business days, and they told him that his refund was issued a week ago. He said that he did not get the money, and he says that they told him that he would have to send them his bank statement in order to show them that he did not get his refund. He told them that he would have to be an idiot to actually send them his personal bank statement, but they did not care. He said that he told them nicely that they might as well keep the money and that he would not use them again. He advises that you use another method, or if you do have to use them, that you only make small deposits to avoid the risk of losing a lot of money.
Kyana, of Victorville, California, said that they tell her the card is not accepted when she tries to make a deposit, but that they take the money anyway.