When it comes to IC Solutions, I hope every day that someone is going to step up and be a leader against this company. It is very obvious that IC Solutions is not going to do that. As a matter of fact, they have no interest in leading anything despite their misleading and false advertising website, which talks all about connecting people and bringing them together using this phone service for inmates. Quite frankly, it is just not happening. I truly feel like this is one of those things that not enough people are discussing, talking about, and doing anything about at all. I wonder if it is because it is inmates.
I like to think I know people fairly well. I’m not going to sit here and claim to be an expert on the topic, but if you have talked to people, listened to people, and really got inside their head, you would discover a lot about them. People will tell you how they are feeling if you take the time to ask the right questions. One of the things I think that is hurting the case of the customers and the inmates is the fact they are inmates. People have watched movies and they have a certain image of an inmate.
They think that someone is a hardened criminal and a scary person filled with tattoos and they have killed a bunch of people. Now, I would imagine there are people like that in prison, but not everyone is like that. I’ve never been in prison, but I can use common sense. People need to look past how they view criminals and realize some of them deserve another shot to get it right and make it better. They can do it and they have the power to do it, but they need just a little help.
One thing that people often say is “Patience is a virtue.” In most cases, this is one hundred and ten percent true. Sometimes you need to wait something out and see how it unfolds before you do anything. In other cases, you need to take action right away. One company that requires the customers to take action right away is IC Solutions. On their website, they talk about how prisoners use the service with the help of others to connect with each other. Connect is a popular word on their website, but the customers will tell you that is not happening after they have forked over their cash. They are putting up a wall, as a matter of fact. That is not connecting anyone.
It is why I encourage people to go out there and speak their mind as loudly as possible about IC Solutions. People might think it is a waste of time and it is not going to get them anywhere. However, it is important not to have a defeatist attitude in this situation. It is important to remain vocal, angry, and say what is on your mind. With the Internet, you never know who is reading or who out there can help you out.
They are never going to know about you or your dilemma until you take to websites like Pissed Consumer and Rip Off Report. It gets people talking and it gets people to know the truth behind the situation. I’ve even seen people post pictures of the situation to further illustrate their point. Every bit of evidence you can get, it is going to help and it is going to make a difference. People need to remember that and they need to come at this from an aggressive point of view and really attack it with passion.
The Keefe Group has humble beginning starting back in Missouri, but have since grown into a large corporation capable of supplying the correctional market around the country with ease. The company started back in 1975 as a rather small establishment with a limited range of products available to customers. Today, the Keefe Group has been responsible for many innovations to the correctional industry and what is possible for staff and inmates alike. The Keefe Group offers services like communication, banking, payments, video visits, and voicemails to name a few. Their products are even more extensive including food, clothes, shoes, electronics, hygiene products, personal care products, even unique potato chips.
When the company was first coming about, it was actually known as the Keefe Supply Company. Over the years, they developed collaborations with other companies that now come together to be called the Keefe Group. IC Solutions, Access Securepak, Access Corrections, Keefe Supply Company, Keefe Commissary Network, and Advanced Technologies are the organizations included under the Keefe Group name. Each of these companies focuses on specific areas of the correctional industry to have a more precise service or product to offer. This is what allows the Keefe Group to dominate the market despite the competition in their field.
Also behind the Keefe Group’s collaboration is more than 4 decades of industry experience that has made various impacts on the correctional industry. The Keefe Group’s reach today is extensive and they are capable of supplying nearly every correctional facility around the United States, no matter how remote. Distribution centers spread across the country allow the Keefe Group to offer same day delivery to their clients without any cost. Any accidents or disaster is covered by the Keefe Group for deliveries. The advancements in technology in the past decade have allowed the Keefe Group to expand their services greatly, offering many forms of communication for inmates so they can stay in contact with their families. These services not only help inmates receive better treatment and improve their behavior, but it puts less stress on the staff within correctional facilities around the nation receiving their services.
In the interest of fairness, I must admit I’m not all that familiar with inmate communication providers. I’m very familiar with IC Solutions, however, the inmate prepaid phone provider. I know all about them from reading up on them and doing my homework. I’ve never used them and never had to use them, but I know what they are all about from reading links like this one. There are plenty of other links out there, as mentioned, and the fact they come in such high volume only illustrates what is wrong with the company and the issues they have in allowing inmates to communicate with friends, family, and loved ones.
If you have ever been down your luck or had a bad stretch in your life, you know the importance of surrounding yourself with people that understand you, love you, and are there for you. They are vital. Even though I’ve never been in prison and I’ve lived a good, clean life, I’ve had dark days where I’ve felt down and out about myself. I know a phone call or someone coming in and being there for me can work wonders and really make a positive impact on my day. It is the same for an inmate.
They have beaten themselves up 100 times over what they have done and the fact they are in prison. They know this, they live with it, and they will carry it with them for the rest of their lives. However, it does not need to define them. It is a small part of who they are, and if they get the proper help, they can get on the right track. It is why I wish another inmate phone provider existed for those inmates and their families. I know they could sure use it.
IC Solutions is the kind of company that is not interested in impressing anyone or making any friends. That is the last thing on their minds at the end of the day. They are only interested in making the green and by the green I mean money. They are an inmate phone provider, which is supposed to allow inmates to connect, chat, and be in touch with their relatives and loved ones. It helps them as they try to get their life back on track and regain some semblance of normality once they get out of prison. They realize they have made a big mistake, and they are looking to become better people because of it.
They do not want it to define them and be with them for the rest of their lives. It will be part of them, but it shouldn’t be the only thing people associate with them. It is on their record, but they are more than a prison sentence, especially when the crime is minor. That is the thing people have to realize: not all crimes are the same. At the end of the day, they end up in prison. However, some people are going to stay there for the rest of their lives because of what they have done.
In this case, it is a misguided youth that made a mistake. A lot of kids make mistakes, but some are bigger than others. When it comes to this type of mistake, his parent is trying to reach him and they have lost almost one hundred dollars in that attempt, which is a lot of money. Even worse than the money, they have not inched any closer to speaking to the child. That is what they want the most, as they need to know their child is OK.
Telecommunications is all around us and we as a people tend to use these services on a daily basis. On the other hand, the prison industrial system provides telco services as well as many more comfort features. This exclusive industry has changed its outdated approach for the better and by implementing new services, the crime rate within the system has drastically decreased. For people in the real-world, phone service is an afterthought, but if you’re behind bars, phone services are a high-quality commodity. Having the ability to speak to family and friends on a consistent basis really increases the moral of the individuals in question.
Telmate, an Oregon-based telco company, sits at the top of the ranks when it comes to inmate services. This company was incepted in 1998, and it has served numerous correctional facilities in the Pacific Northwest. As of today, Telmate provides its valuable services to more than 300 correctional facilities in Canada and the United States. This would include state DOCs, federal detention centers, city jails and the standard county correctional facilities. There is an estimated 2 million people who are incarcerated in North America and Telmate is doing its part to provide the very best of communications services. On top of that, the company has a long list of other valuable services such as tablet services, music, movies, video chat and games. There has been a lot of money that’s been put into each service as well as a lot of research.
Telmate’s mission is to create secure technology that benefits the inmates and the correctional staff. Security and safety is a top priority, especially when there are so many people that are crammed together in one location. These advanced security components are great for crime prevention, intelligence and operational efficiencies. Telmate has revolutionized the game one facility at a time and there doesn’t seem to be any slowing down.
IC Solutions is a trap and it is a game. They are the ones in charge, and they love the fact they can run wild in this particular situation. They know that people need them. Whenever the word need is thrown around, it is never a good thing. It means someone is in an uncompromising situation. Need and want are two vastly different things. IC Solutions is an inmate phone provider, which is supposed to allow the family, friends, and loved ones of inmates to chat with the inmate while they are in prison. It is part of their therapy in a way. This is not meant to pile on people behind bars, but a lot of them are very troubled and have a lot of issues. It is just the facts of life.
In many cases, they might be undiagnosed when it comes to a mental illness. Because of this, they need extra help and extra attention. They are not going to get that in prison. They are going to be scared out of their minds, and they are not going to know what to do or how to react to the situation they are in at the present time. They are uncertain about their future after prison. They know they have to stay in prison, but they want to know once they are out, they can stay out.
It will take time and the right people involved, but it can be done. People often go on speaking tours and talk about their time in prison and how it helped shape them into the person they are today. It is a learning experience for them. Granted, it is a hard one, but it is one they can learn from nonetheless. However, people are seeing how much more difficult IC Solutions is making it for them.
The Keefe Group is a family of companies serving correctional communities and all the inmates over which they have responsibility. All of the companies within the group seem to have one overall goal; to make life easier for everyone involved.
Facilities management is streamlined and simplified through its various services. For example, booking kiosks eliminate the need for handling cash during intake reducing workload and the possibility of human error. They also maintain integrity via a virtual cash drawer that is not manipulative. Inmate kiosks are designed to make facilities safer and more efficient. And The Keefe Group supports the hardware and software making it easy to add or delete the features needed for a particular facility. Investigative software streamlines operations by reducing time spent on cases because it works in conjunction with all services providing the ability to analyze activities and identify relationships and communication patterns. The group’s inmate phone system, the Enforcer, streamlines operations by providing continuous voice analysis as well as investigative tools of its own. The Enforcer provides for extensive call controls with call restriction options. Finally, the Offender Management Suite is an integrated system that allows for unified supervision from pre-trial to parole.
While simplifying facility management, Keefe Group services enhances the lives of inmates. The Secure Deposit service offers the friends and relatives of inmates a safe and secure way to get funds to them. The funds are guaranteed and posted in real time. Inmate kiosks called The Edge allows for the receipt of allowed photos and mail, place commissary orders, purchase media, submit grievances, read bulletins, request appointments, review phone charges and call history, and all of this can be done in Spanish or English. The only complaint seems to be the pricing of commissary products. Obviously, inmates feel the prices are too high. However, this may be due to the effort to make packaging as safe and “corrections friendly” as possible.
More detailed information can be found at www.keefegroup.com and at www. corrections.com/vendor/profile/3128.
IC Solutions is a company that does not deserve a dime of anyone’s money. As a prepaid phone provider for inmates, they have let people down time and time again. They have proven they can’t be trusted and they have proven they are scumbags. However, the hard part about all of this is what do people do? It is not like there are a ton of options out there for people that are looking to speak to someone behind bars. The prisons are often quite far from the location of their friends, family, and loved ones. They are stuck, and they don’t know what to do, as they are hoping IC Solutions will do the right thing. Having said that, they have proven they will not do the right thing under any circumstance.
If there is a right thing to do and a wrong thing to do, IC Solutions will do the wrong thing each and every time. If they didn’t let this parent speak to their child after forking over nearly one hundred dollars, there is no reason to believe they will be changing their ways in the future. If anything, they are only going to get worse. There is no telling what might be up their sleeve next and what tricks they will pull on their customers.
They are known as shysters in this industry and they are con men and con women. They look to rip people off and they come up with creative ways to do it. It is what they live for, what they love, and what they embrace more than anything in the entire world. They strive to do it, and they have a plan to attack. They are hunters in that regard. No one deserves to be hunted like this and in this fashion.
IC Solutions really needs a mental health examination when it comes down to it because there is no sane person that could be doing the things they are doing as a whole. Any other person would have a heart, a conscience, and some sort of sympathy and empathy for people out there. The fact that IC Solutions is unable and unwilling to do that, it shows they are operating on a different wavelength than the rest of us out there in the world. The rest of us would want to help someone when they are down and not kick him or her when they are down.
Instead, IC Solutions is frothing at the mouth and they are looking at this like they are vultures. IC Solutions is supposed to connect inmates with family, friends, and loved ones over the telephone while they are in prison. It is a prepaid service, so IC Solutions already has the money in their pocket. Since they have the money in their pocket, it begs the question of why they feel the need to do things like this. It is truly troubling, disturbing, and frightening to know a young adult is behind bars, scared out of his mind, and they can’t connect with their parents.
They need to be able to speak to their parents and know that everything is going to be OK in the end. They need that reassurance and they need to know that the situation is only temporary. They need to know they are going to come out of this and it will not define them for the rest of their lives. They will carry it with them, no doubt, but they can’t let it ruin their lives and hurt them in such a way that they never recover.