Phone services for inmates are some of the most treasured services for both the inmates, and their families. These services does a great job of connecting both parties. Though the calls are very short, the calls are therapeutic in a sense because it provides a mental-escape. One of the negative things about inmate-telco services is that most providers charge extremely high rates per call. This has been an issue ever since phone services were implemented into correctional facilities and county jails. These phone providers has dominated and has monopolized the industry in a negative way, but there is hope.
This hope has come in the form of telco providers like IC Solutions. IC Solutions sits at the top of the ranks because it has provided ingenuity as well as fair prices. This telco company has invested more so into the inmates instead of investing into the system of incarceration. Money really isn’t the motive because inmates are still human beings and many of them have not committed heinous crimes. This company has been in business for quite some time, and it has been able to evolve with the times. As the old saying goes, “you’ll get left behind if you don’t evolve.” IC Solutions provide a wide range of telco services such as prepaid cellphone services, standard phone services, music mp3 services, voicemail and many more. The options are literally endless here.
IC Solutions has been rated the top inmate-telecom provider in the U.S. It has many high-quality service plans to choose from, and these plans come in a variety of low prices. That can’t be said about most of the field, but IC Solutions has laid a blueprint of success for all others to follow.
If you are familiar with the inmate communications industry or the prison commissary industry, then you’ve probably heard of the Keefe Group. What you might not know is they are a major powerhouse in the industry, and there’s a bit of negativity surrounding them, but they are very charitable. Below is more info on this.
- They Are A Powerhouse In The Industry
The Keefe Group is a powerhouse in the correctional industry. In fact, since launching in 1975, the company has grown from supplying coffee products to six companies that offer various products to prisons around the United States. Whether it’s electronics, hygiene products or snacks, if it’s a commissary product in a jail in America, then there’s a good chance that Keefe Group supplied them.
- There’s Quite A Bit Of Negativity Surrounding Them
In 2014, an article surfaced and talked about how the Keefe Group looked at prisoners as being money. The issue was surrounding a Keefe contract that was renewed numerous of times in the span of seven years and that the Keefe Group earned millions of dollars via inmate services. Another article accused the company as being a monopoly that had exclusive contracts throughout the American prison system.
- The Keefe Group Is Very Charitable
Although there is quite a bit of negativity associated with the Keefe Group, there is no denying the amount of good the organization had done and continues to do. Many of the organizations the Keefe Group supports are those involved and/or affected by the correctional industry. For example, they support Puppies Behind Bars, The Fortune Society and Big Brothers, Big Sisters of America. These are only a handful of charitable organizations the company has supported or continues to support.
Those are three things you should know about the Keefe Group.
With IC Solutions, I’ve always been curious if they are really this tone-deaf or if they know exactly what they are doing as a company. Quite frankly, I’ve gone back and forth on it with this company. I truly believe it is a little bit of both with the phone service for inmates. They are tone deaf because they don’t listen to the customers and they don’t care to listen to the customers. If they truly cared, they would say something in this situation, and they would respond to it. Nowadays, more than ever, companies are coming out and they are responding to the issues that customers have with them.
They are not being silent on matters. They want to resolve the issue to the satisfaction of the customer if possible. That is their goal, at the end of the day. After all, it is very important to keep the customers happy and keep them coming back for more. Another part of me thinks IC Solutions knows exactly what they are doing and why they are doing it, which is money. It is the ultimate goal of most companies, and they are not any different. They are just a lot sneakier and shady about it, which is the big difference. However you slice it, the people are not happy.
IC Solutions is not losing one second of sleep over this because they are making money and they don’t care what measures they have to take to get that money. They don’t take the time to even think about the inmates, what they are going through, or how they are feeling in a particular situation. They also don’t take the time to think about their family, friends, and loved ones. They are suffering as well because they miss this individual.
IC Solutions is a rather crude company when you sit down and read all that is on the Internet about them. It is not fun for anyone to read about this company, which is supposed to be in the business of helping people. That is not the case and it never has been the case with this inmate phone company. They don’t help anyone but themselves when push comes to shove, and that is not the type of company you want to be in business with because they will toss you to the side like yesterday’s news and forget all about you: http://icsolutions.pissedconsumer.com/ic-solutions-shady-fraudulent-company-20141224574304.html.
While I’m quite pleased that people are speaking up and they are saying something about this company, I’m interested in results when it’s all said and done. I’m not blaming the people for speaking their mind or saying their work is not worth doing. I believe you have to fight back against companies like IC Solutions. It might seem like it it’s not working at the moment, but before long, it will help and it will make a difference. It just might take a little longer. However, I’m an anxious person and I want to see results as soon as possible with IC Solutions.
I want to see them simply put out of business for all they have done to the public. The thing that might surprise you or catch you off guard is the fact that I don’t use IC Solutions and I never have used it. I also don’t foresee a situation in the future where I will have to use it. However, I’m a human being and I care about the people in the world and I want what is best for them. I know IC Solutions is not the best company for them.
You really have to stop and wonder what is in the heart and soul of IC Solutions. Is there anything? I can’t imagine there is anything there with how they treat their customers, day in and day out, and how they have a complete and total disregard for their feelings. The reviews are in, as they say, and they are not pretty. I don’t think IC Solutions is surprised, and I’m not surprised either. This has been going on for about six plus years with this company and I’ve read a ton of information on this inmate phone package.
Every single thing I’ve read, it is worse than the next. They don’t appear to let this faze them or bother them, whatsoever. They just keep on moving ahead, looking for unsuspecting victims, and hoping to get as much money as they can out of every customer that gives them their bank information to them. It is how they operate and it is how they are run. I don’t see a change coming and the change is about six and a half years too late. They have already inflicted life-long damage that possibly could have killed an inmate or two. I’m dead serious.
You have to wrap your head around the mind of an inmate, and no, you don’t have to be an inmate to do that. You just have to have some common sense. I’m not an inmate, and I’m just picturing myself in a lonely and isolated cell. I would want to talk to anyone that I know and anyone that cares about me. I would want to know there is something positive on the outside waiting for me. IC Solutions dashes all of that hope and they leave them waiting with no phone call and no chance at getting better through the help of friends and family.
I had a rather odd moment while enjoying a last piece of birthday cake. I was musing over just how delicious it is. And that’s when my late night browsing ended up at an article discussing poor nutritional standards. That made me really step back for a moment and consider the role of food in everyday life.
The article was written by someone who didn’t have many choices in his meals. As a prison inmate, one might assume that it all came down to the prison system. But the main point of his article was that it’s not necessarily the case. Because prisons often contract out to third parties for food service. And his prison utilized one of the most popular options. It’s a company called the Keefe Group.
The Keefe Group is, on the surface at least, quite benevolent. They’re meeting a demand for more and better food within prisons. But the larger problem there is that they’re only doing so in a superficial way. To go back to my dinner, that cake was a nice treat. But it’d be an unhealthy choice as my only item for dinner. And it’d be terrible to try having it for all three meals in a day. But that’s essentially what the Keefe Group promotes. Prison food is typically tasteless enough to necessitate a third party’s involvement. So anything the Keefe Group supplies will usually be first choice for prisoners.
And that first choice often forces an unhealthy result. The Keefe Group maximizes profit by focusing on cheap junk food that is able to stay in storage for extended periods. Healthier food calls for more costly shipping and storage. And that reduces how much profit the Keefe Group can make on a sale.
The Keefe Group is giving people what they want. But it’s not really providing what they need. What’s needed is balance. And prisons need to realize that they have a responsibility to prisoners and taxpayers alike. The Keefe Group is capable of higher quality fare. But they’re not going to go with more expensive options if prisons don’t force their hand.
Ultimately what’s needed is larger scale prison contract reform. This would push for greater competition for food supply within a prison. And if the Keefe Group had to actually present their case against competition they’d almost certainly include higher quality meals.
When it comes to IC Solutions, I hope every day that someone is going to step up and be a leader against this company. It is very obvious that IC Solutions is not going to do that. As a matter of fact, they have no interest in leading anything despite their misleading and false advertising website, which talks all about connecting people and bringing them together using this phone service for inmates. Quite frankly, it is just not happening. I truly feel like this is one of those things that not enough people are discussing, talking about, and doing anything about at all. I wonder if it is because it is inmates.
I like to think I know people fairly well. I’m not going to sit here and claim to be an expert on the topic, but if you have talked to people, listened to people, and really got inside their head, you would discover a lot about them. People will tell you how they are feeling if you take the time to ask the right questions. One of the things I think that is hurting the case of the customers and the inmates is the fact they are inmates. People have watched movies and they have a certain image of an inmate.
They think that someone is a hardened criminal and a scary person filled with tattoos and they have killed a bunch of people. Now, I would imagine there are people like that in prison, but not everyone is like that. I’ve never been in prison, but I can use common sense. People need to look past how they view criminals and realize some of them deserve another shot to get it right and make it better. They can do it and they have the power to do it, but they need just a little help.
One thing that people often say is “Patience is a virtue.” In most cases, this is one hundred and ten percent true. Sometimes you need to wait something out and see how it unfolds before you do anything. In other cases, you need to take action right away. One company that requires the customers to take action right away is IC Solutions. On their website, they talk about how prisoners use the service with the help of others to connect with each other. Connect is a popular word on their website, but the customers will tell you that is not happening after they have forked over their cash. They are putting up a wall, as a matter of fact. That is not connecting anyone.
It is why I encourage people to go out there and speak their mind as loudly as possible about IC Solutions. People might think it is a waste of time and it is not going to get them anywhere. However, it is important not to have a defeatist attitude in this situation. It is important to remain vocal, angry, and say what is on your mind. With the Internet, you never know who is reading or who out there can help you out.
They are never going to know about you or your dilemma until you take to websites like Pissed Consumer and Rip Off Report. It gets people talking and it gets people to know the truth behind the situation. I’ve even seen people post pictures of the situation to further illustrate their point. Every bit of evidence you can get, it is going to help and it is going to make a difference. People need to remember that and they need to come at this from an aggressive point of view and really attack it with passion.
The Keefe Group has humble beginning starting back in Missouri, but have since grown into a large corporation capable of supplying the correctional market around the country with ease. The company started back in 1975 as a rather small establishment with a limited range of products available to customers. Today, the Keefe Group has been responsible for many innovations to the correctional industry and what is possible for staff and inmates alike. The Keefe Group offers services like communication, banking, payments, video visits, and voicemails to name a few. Their products are even more extensive including food, clothes, shoes, electronics, hygiene products, personal care products, even unique potato chips.
When the company was first coming about, it was actually known as the Keefe Supply Company. Over the years, they developed collaborations with other companies that now come together to be called the Keefe Group. IC Solutions, Access Securepak, Access Corrections, Keefe Supply Company, Keefe Commissary Network, and Advanced Technologies are the organizations included under the Keefe Group name. Each of these companies focuses on specific areas of the correctional industry to have a more precise service or product to offer. This is what allows the Keefe Group to dominate the market despite the competition in their field.
Also behind the Keefe Group’s collaboration is more than 4 decades of industry experience that has made various impacts on the correctional industry. The Keefe Group’s reach today is extensive and they are capable of supplying nearly every correctional facility around the United States, no matter how remote. Distribution centers spread across the country allow the Keefe Group to offer same day delivery to their clients without any cost. Any accidents or disaster is covered by the Keefe Group for deliveries. The advancements in technology in the past decade have allowed the Keefe Group to expand their services greatly, offering many forms of communication for inmates so they can stay in contact with their families. These services not only help inmates receive better treatment and improve their behavior, but it puts less stress on the staff within correctional facilities around the nation receiving their services.
In the interest of fairness, I must admit I’m not all that familiar with inmate communication providers. I’m very familiar with IC Solutions, however, the inmate prepaid phone provider. I know all about them from reading up on them and doing my homework. I’ve never used them and never had to use them, but I know what they are all about from reading links like this one. There are plenty of other links out there, as mentioned, and the fact they come in such high volume only illustrates what is wrong with the company and the issues they have in allowing inmates to communicate with friends, family, and loved ones.
If you have ever been down your luck or had a bad stretch in your life, you know the importance of surrounding yourself with people that understand you, love you, and are there for you. They are vital. Even though I’ve never been in prison and I’ve lived a good, clean life, I’ve had dark days where I’ve felt down and out about myself. I know a phone call or someone coming in and being there for me can work wonders and really make a positive impact on my day. It is the same for an inmate.
They have beaten themselves up 100 times over what they have done and the fact they are in prison. They know this, they live with it, and they will carry it with them for the rest of their lives. However, it does not need to define them. It is a small part of who they are, and if they get the proper help, they can get on the right track. It is why I wish another inmate phone provider existed for those inmates and their families. I know they could sure use it.