IC Solutions: They Leave You Out To Dry

If you are a customer that is looking to IC Solutions for answers, you will only find heartache and pain. It is not something a company wishes to be known for, but IC Solutions does not care how the world views them. All they care about is money, and they wish to make as much of it as humanely possible. For them, the more money they make, the happier they are, which is why their website that talks about connecting people and bringing them together is just lip service. They don’t mean any of it. They are just telling people what they want to hear in the hopes of getting them sucked into the dangerous world of IC Solutions.It is dangerous because we are talking about human lives at stake. In this particular case, it is the life of a young adult.

Everyone needs help if they are in prison, but I would imagine that someone that is young would need even more help and more guidance in their battle to get out of prison. Every case is different, but a child is going to feel even more lost and confused. They need a parent to call them and help them through it. IC Solutions, which is prepaid, is happy to collect the money. It is one area they have figured out. However, they are not so good at allowing people the right to the phone call. This poor parent reported a loss of almost one hundred dollars and still no phone call. It is unfair and it is unjust. There is nothing right about that, as both the parent and the child are suffering. How is that bringing people together and how is that helping anyone out in the long run? It is making matters a whole lot worse.

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The Keefe Group criticized over its awarded contracts

The Keefe Group is a nationally recognized provider of products and services to those inside the prison system. They offer clothing, phone services, electronics and other types of technology. The Keefe Group was founded in 1963, originally serving as a coffee bar in St. Louis, where it sold coffee to hotels all over the country. The company has now managed to raise one billion dollars annually each year. The Keefe Group’s main responsibility is handling the deposits made to inmates accounts.


As a provider of food and beverages to those inside the prisons, they found a way to package and serve food using pouches, because bottles and cans are not allowed in the prison as they could be turned into a weapon. The Keefe Group has become successful in the industry, thanks to its continued awarding of contracts from all across the country. It was recently brought to light the issue of contracts in Mississippi when a former Corrections Commissioner was indicted for corruption over awarding no-bid contracts to the Keefe Group. Because of that indictment the Governor ordered a taskforce be formed to find a way to fairly award these contracts to companies like the Keefe Group. Florida recently also started looking at their contracts and discovered corruption within the corrections department.


The Keefe Group has a monopoly on the industry, which gives them the power to win all of these massive contracts. The Keefe Group is helping revolutionize the criminal justice system by improving the prisoner’s experience. The Keefe Group provides a dose of comfort for those serving their time in the prison system. The Keefe Group is working to help reform prisoners. The Keef Group provides top-tier servicing to the prison systems, giving them full support of prison inmates, despite all the criticism.


The Keefe Group has been described as the pioneers of products and services that fit the requirements set by the prison systems across the country. The company has employed highly qualified and skilled staff. It continues to grow and expand its reach through the prison system. Keefe Group continues to put the wellbeing of prisoners as their top priority.


Keefe Group Revolutionizes The Industry of Correctional Facilities Through Modern Technology

Keefe Group is a company that deals with criminal justice reforms. The firm, through its subsidiaries, continues to thrive in excellent service delivery and the constant supply of communication gadgets. One of the major strategies that Keefe group has capitalized on is the generation of commissary system, a platform that families can utilize to send money to their loved ones in correctional facilities. In the past, correctional facilities could access these services but they were not as efficiently provided like now.


Background information


Keefe Group, being privately owned, has always majored in excellent product delivery. As a company that not only serves inmate at a communications level but also personal use items, Keefe ranks among the leading in the country. Even in the face of corruption cases, the company maintains a high-quality service delivery platform that can barely be matched by conventional service providers.


Keefe’s affiliates


Some of Keefe’s affiliates include IC Solutions, Access Securepak, Keefe Supply Company and Advanced Technologies Group. The affiliates are categorized according to their specialty. With these affiliates in the industry, Keefe Group supplies the market with food, clothing, electronics, personal care items and software solutions. What makes Keefe Group the better option in the market of correctional facilities is its long-term service. The company has been serving the industry since 1975, when it was founded. Until now, it is the best advocate for affordable call rates.


The journey of service delivery


Keefe Group was initially a boutique firm that supplied inmates with coffee through plastic jars. Seeing that inmates demanded more coffee, the company invested in jars. That was the onset of a success story. Looking at the current trends in the correctional industry, Keefe Group fights for affordable products and services. Perhaps that is its claim to the leading position.


The conclusion


To make sure that customer satisfaction is aligned with the requirements of the firm, Keefe Group boasts of investing in extremely experienced teams that coordinate service delivery. In addition, the firm is well known for offering all-rounded support services with maximum availability. Conclusively, Keefe Group is not only a service provider for unique solutions but also a leading provider of unique features that cater for client’s needs.


Recent Accomplishments of Keefe Group

A group of top companies that provides products to the correctional facilities, Keefe Group has its main headquarters based in Bridgeton, Missouri. The company was started in 1975 and has ever since been able to register a lot of success and growth. Part of this success comes from the exemplary management and leadership at the company as well as the expertise and experience of the company’s team of staff. Keefe Group was established after the founders saw an opportunity in the correctional facilities. The company understands that inmates have the need to have essential products during their stay at the correctional facilities. It is for this reason that Keefe Group has committed itself to offering the best high-quality products to all inmates in the facilities that they serve.

The reliability and efficiency of Keefe Group have enabled it to win many lucrative contracts with many correctional facilities. The main mission of the company is to make sure that all inmates live comfortably while serving their time at the correctional facilities. Keefe Group is known for its excellence in packaging as well as throat-cutting technology innovativeness when it comes to delivering high quality products to all their customers. When Keefe Group was initially launched, it dealt only with one product which was supplying coffee packets to a facility located in Florida. Over the years, the company expanded and started venturing in other products that are required by inmates in correctional facilities. Keefe Group is described as the first ever company to offer seafood which was packaged in paper pouches. This helped in minimizing the danger that came about by seafood that was packaged in metallic cans.

Currently, Keefe Group comprises of six companies which are The Keefe Supply Company, Keefe Commissary Network, Access Securepak, IC Solutions, Access Corrections and Advanced Technologies Group. All these companies are involved with the correctional market. Keefe Group also has 7 distribution centers which are located in different states as well as 10 regional service centers. Keefe Group has managed to come up with its own manufacturing facility which allows it to make private labels and also package in several brands. The commitment to quality together with customer satisfaction of Keefe Group has led it to achieve the success that it currently enjoys.



The Public Perception of Global Tel-Link

One of the biggest companies in the prison phone service industry is Global Tel-Link. They have continued to rake in the profits year after year because of their business model. However, there are many people who have questioned the ethics of the business model they are using. One of the main reasons why Global Tel-Link is so successful is the fact that they keep raising the price of their services. They know the inmates have no ability to choose a different phone company to do business with. Therefore, they do not need to worry about these inmates using one of their competitors.


It is because of this monopoly situation that many people have started to become very angry with the way that Global Tel-Link has taken advantage of the people who are their customers. There is no question that the public perception of Global Tel-Link keeps getting lower with each passing day. However, the company does not seem to be the slightest bit concerned with that fact. The simple fact is that Global Tel-Link knows that they can keep doing what they’ve been doing without getting into trouble with law enforcement. The public wants the government to get involved. However, the likelihood of that happening is very small.


One of the biggest reasons why the public hates Global Tel-Link is the fact that their high rates make it very tough for inmates to keep in touch with their families on a regular basis. Many inmates are not in a prison that is close to where their families are living. Therefore, the phone is the only way they can talk. Global Tel-Link has demonstrated that they are only concerned about making money. They do not care about the financial hardships they are creating with the inmates who are using their services.


Businessmen Charged With Keefe Group Kickbacks

Two Tallahassee businessmen with ties to prison canteen supplier Keefe Group have been charged with multiple counts of paying kickbacks and fraud.


In a Tallahassee federal courtroom, Joseph A. Deese, 36, pleaded guilty and will face sentencing in July. His co-defendant Edward Duggar, 64, pleaded guilty in March and will also face sentencing in July.


Both men were charged with supplying illegal payments to high-ranking prison officials Allen Clark and former Prison Secretary James Crosby.


Duggar befriended Crosby shortly after he received his prison appointment from former Fla. Gov. Jeb Bush. Duggar, also the owner of an Allstate Insurance Company, was given the green light to sell insurance policies to members of the Police Benevolence Association.


Both Duggar and Deese were then introduced to Keefe Group CEO Jack Donelly, who gave them the permission to run their own vending company inside the Florida Department of Correction. In exchange for receiving a subcontract with Florida Department of Corrections canteen services, the men were to pay Clark and Crosby between $1,400 and $10,000 per month.


Federal prosecutors launched an investigation after receiving an anonymous tip. Crosby accepted a deal and agreed to wear wiretaps to record conversations between he and Duggar. Crosby received a reduced sentence for cooperating. He pleaded guilty to accepting payments of over $130,000 in kickbacks. After being released from prison, he is now serving 3 years of supervised release.


Crosby received a reduced sentence of six years. Clark received 26 months in prison. No one from Keefe Group has been charged.

Telmate Company’s Wakeup Call

Many companies are providing technology to the correctional services. This is to ensure that the inmates can keep in touch with their relatives. This facilitates their reforming process. The compassion that the people show them gives the willingness to transform into better people and join them outside. Telmate Company has been among the companies that have been actively playing this role in the society. This has, however, become a challenge lately. The company seems not to be in bad shape.

Telmate Company’s customer care service seems to be a mess. Many complaints have been filed, following the responses they get when inquiring about issues.

One client says that she has an issue with his husband’s account. She deposited money, but she still cannot make calls. When she called Telmate, they told her that her card was invalid. This was not true because she was using the card in other activities. She also confirmed with her service provider that the card was valid. They have been giving her different inapplicable reasons since then. She further expresses her disappointment with the system says that they are still charging her money, while she is even unable to utilize the money that she already has.

Another person says that the company flagged his son’s account because someone used a wrong card. When she tried using money gram, which is the other alternative it was still flagged. She tried her final option, which is their kiosk. Unfortunately, this doesn’t seem to ever been in use.

That is not all. Besides the customer’s complaints; there are complaints from fellow competitors. Securus Technologies filed a case against Telmate. This is because of violation of business ethics. Securus allegedly accused Telmate of publishing false information on the company. This was to attract customers on their end and to deprive off the Securus Technologies customers.

Telmate Company needs to re-organize their system. Training their employees would be a good place to start. They also need to ensure that their system is structured in a way that one flaw does not affect the whole system of the clients. With this flaws, it is not playing its purpose in the society.


GTL Seeks To Lower Inmates’ Call Rates For Ease Of Communication

In the field of correctional communication, Global Tel Link is among the best service providers. The high-tech communications company prides itself on being a leading service provider of its kind. When addressing issues of communication in the industry, GTL has categorically set itself apart as a company that focuses on some of the best gadgets. Often, GTL has been in the news headlines for all the good reasons such as coming up with technological devices that can help inmates in their lives. GTL understands that will strong communications channels, prisoners are likely to reform. That is why since its establishment, the company has continued to develop several communications gadgets.




GTL is not your typical company. The services provided cannot be matched to any other that a conventional company can offer. GTL thrives on its focus to develop prisoner’s world by allowing them to have a feeling of what the real world entails. GTL is focus-driven and goal-oriented. The company is qualified to offer its services in education, government and payment services. Often has this been linked to the development of more, better, advanced communications channels. GTL values its clients. That is perhaps why the company continues to rank at the top of the ever-transitioning industry.


The conclusion


For GTL, a lot is at stakes. There is more work to be done in terms of revolutionizing the industry. Most importantly, the company has been thriving on the fact that it’s advocating for lower calling rates for inmates. GTL believes that with low rates of calling, most inmates will access communication channels. For GTL, the focus is most importantly, on connecting prisoners, friends and families. With lower call rates, this will be possible. It is for that reason that GTL continues to establish strong communication platforms by using modern gadgets.


Keefe Group Commitment To Deliver Quality Services To Correctional Centers That Help The Inmates

For those who have tight schedules that they do not even have adequate time to leave their offices for meals, then they must have used the services of food service deliveries. For a long time, Keefe Group has been the lead food supplier all over the USA. They take part in ensuring quality services to correctional centers which include services like delivering electronics, clothing, communications solutions and software needs since the year 1975.

Why Commitment to the Correction Facilities

Keefe Group has been serving all their clients without favor recognizing that inmates are human beings too who deserve quality services in their effort to reform. This is why they decided to serve the correction facilities by offering lasting solutions customized for the needs of the facilities which include: financial services, inmate footwear, management systems meant for use by the jail management, computer solutions for varied uses within the facilities. Keefe Group also delivers game equipment, entertainment and communication solutions needed at these correction centers.

Due to their commitment to delivering quality services, the Keefe Group has won many tenders in providing quality and affordable services to correctional facilities. One of them is the commissary services contract which they secured in the year 2008. The system enables the inmates to receive money intended to help them acquire personal hygiene services like combs or the candy bars which are provided through the supervision of the correctional facilities management. The inmates can receive the money from the family members who wish to help them in the reform process.

Although the system had received some challenges at some time, it has made remarkable benefits to the inmate. These services are basic, and no one can survive without them. Sometimes the correctional facilities do not have adequate funds to offer every single service to the inmates. This is the reason why they need to receive some help from their families, and the Keefe Group run commissary system have made this possible thus helping many inmates transform in the right way.


The Service Provider Telmate

Telmate Company is a service company which offers services in the customer service, listing of telephone numbers and corporate listing. The company is situated in the United States of America. Telmate Company provides information about consumers and rates the customers that have used the company’s services.



The Telmate Company has offered information about companies that are successful in the market from state prisons. The company has been able to address the conflicts of interests affecting the institutions. Preparations have been conducted regarding the contracts that are being signed at the institution.



The company has shown how contracts are awarded to companies with the largest amount of revenue generated from calls. Initially, the contracts should be awarded to telephone companies offering the best service or charging their respective customers the lowest rates when they are using their network.



Telmate Company has produced the report in order to expose federal communications that are banning commissions. This is aimed to reduce the rates charged for individuals in correctional facilities. The report has encouraged the local authorities who offer contracts, regulators of the state and the federal commission to have a glimpse of the practices that are going on at the institutions.



The report suggests that the society is related to affordable telephone calls. The communication enables activities to be undertaken well in the society reducing malpractices. Government and private institutions are losing opportunities due to the malpractices going on at the institution. The involved institutions that have been harboring profits include the American Bar Association, legislatures of the state and regulatory agencies.



The report suggests that people in the correctional facilities have the right to speak to their family members but are limited with the high telephone cost charges. The report further exposes that calls coming from correctional facilities are paid by family members. The calls are set up by a private telephone company which pays collectively for the calls or after the calls have been done.



The report suggests that reforms have to be conducted at the institution to curb the malpractices that are being conducted. The high commission which is being paid by the private companies leads to an increase in the calling rate per minute which is a disadvantage to other users. The prices offered in correctional facilities have a greater impact on the population.