Global Tel-Link Is Only Part of The Problem

Already, the hassle of something going wrong, being arrested, going to court and being imprisoned can be a hugely tiring and traumatizing experience for inmates. However, it is also a very traumatizing and tiring experience for the loved ones of imprisoned people. It couldn’t get any more worse than that, right? Wrong! To make matters worst, people are barred from calling their imprisoned loved ones unless they agree to pay outrageous phone bills for not enough time. People who have not gone through the experience of being imprisoned or having a close loved one who is imprisoned may not understand this problem or may not think that it is of high priority. Another reason why people may not consider this to be a high priority problem is because of the fact that a negative stigma surrounds people who are imprisoned, as well as their families. People who are imprisoned are thought to “deserve” anything negative that comes their way. Any suffering that their families feel may be lightly shrugged off as being rightful consequences, or perhaps the faults of the inmates. Also, relatives of inmates may be stigmatized as being “trashy” and undeserving. In reality, they are just innocent individuals who happen to know people close to them who are imprisoned.

Global Tel-Link is a company that relies on these negative stigmas that the general population believes in order to price gouge the enlightened ones who have imprisoned relatives or friends. They provide expensive phone service for prisons and jails so that people can call their imprisoned loved ones. There can be a whole, legitimate argument written to demonize Global Tel-Link. However, Global Tel-Link is only part of the problem. Jails and prisons are the ones who choose phone companies. They choose based off of which company they can squeeze the most kickbacks from. This encourages phone companies to put the most price gouging, unethical practices in place.

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Top prison communications firms make killing, while families are crushed by costs

Global Tel Link is the nation’s largest prison communications provider. Like it’s arch nemesis, Securus Technologies, the company has grown up over the last decade. Both companies have generated billions of dollars per year in revenues and both have changed hands among high-flying hedge funds multiple times in recent history. GTL recently handled over 300 million phone calls in one year and reported that it had paid out over $500 million in commissions to the penal institutions where it does business. The prison calling industry has become big business.


But not everyone in reaping the windfall. Throughout the country, there are still hundreds of thousands of families who are forced to shell out extreme amounts of money, just to stay in touch with their incarcerated loved ones. In one example, a mother of two was paying well over $2,000 per year in phone charges, so that her sons could have their father in their lives. But even after having paid so much, her children were scarcely able to talk with their father more than once a week. And her story is far from the worst.


In Arizona, inmates pay some of the highest phone rates in the country. The state average for outgoing phone calls is more that $1 per minute, an incredible sum of money, many times what the free market rates would be for similar services. Opponents of the current calling regime say that because inmates are literally a captive market, these companies and the prisons that employ them are charging monopoly prices, clearly in contravention of various anti-trust laws.


In summer of 2016, the Prison Policy Initiative and other advocacy groups presented essentially this same argument to the Federal Communications Commission. They argued that the rent seeking that was being seen throughout various states was extremely harmful to inmates and their families and that it was only being made possible by the total monopoly that the companies enjoyed on calling services within any given prison. The FCC agreed. It passed new regulations that would have capped all prison phone rates to just $.21 cents per minute.


Within hours, GTL and Securus Technologies were taking action. They jointly filed a motion for an injunction against the FCC in a D.C. circuit court. The presiding judge agreed that the FCC had hastily promulgated the new regulations, without duly considering the implications they would have on the market as a whole. The judge issued an injunction, ordering the FCC to show cause before the court. The plaintiffs argued that had the regulations gone through, much of the prison calling system in the United States would have been put in jeopardy, placing at risk the ability of up to half of the nation’s inmates to have any access to phones at all.


But hard-line law-and-order types, such as Joe Arpaio, have a point when they say not to commit crimes if inmates and their families don’t like paying the going rates. The hard truth is that, in modern America, no one sympathizes much with the incarcerated.


An Outstanding Business Called Keefe

There’s a lot to say of the Keefe Group, LLC., and the interesting industry they’re in. Not many businesses can boast of offering premier services to correctional facilities. Name two, and I would be surprised. This only means that the few groups who service corrections, like the Keefe Group, have a stronghold in their own markets.

The needs of correctional facilities are the same as for any self-sustaining facility and military base. This means that supplies and resources should enable administrators to offer as many provisions as possible and without having “a-lack-thereof” during emergencies.

But though Keefe owns such a large market, the bulk of their contracts are through affiliated vendors. Here’s how all of it works. The company first analyzes the needs of corrections. It then consolidates, through the business vendors it owns, how it can connect its supply to the needs of correctional facilities.

At the current state, the needs of correctional facilities are in technology and food products; special needs for electronics, telecommunication implements and personal care solutions. This short list is more exhaustive than it seems. When broken down as separate categories, the list is much more expansive.

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This enables the Keefe Group to provide snacks, meals and even a nutritional plan for inmates. Those needs alone can be broken down further and to maximize what Keefe Group provides for facilities across the USA. What we eventually find are provision with inmate clothing, things like radios and personal hygiene.

This keeps the Keefe Group busy as you can imagine.

That’s because, unlike most affiliate associations, the affiliates that Keefe uses are its own. You can find each listed as Keefe Commissary Network, its Supply Co., its Access Corrections, its Access Surepak, its ICSoultion, its standing as the U.S.’s major food suppler and its Advanced Technologies Group.

The organization is nothing short of a strong monopoly but legally divided into affiliates that self-govern themselves under one large umbrella known as the Keefe Group, LLC. The leverage this group has enables it to provide items like TVs, batteries and even personal needs in footwear.

The group started in 1975 as a leader in the market of correctional organizations that house inmates and that are responsible for the well-being of the same. Read more about Keefe Group on Prison Censorship.

Who Told Global Tel-Link it was Okay to Steal to Boost Profits?

Global Tel Link is a leading inmate communication company. It is one of the most competitive and successful companies in the industry. It just launched its first move into the future as it began to install new smart technology to help inmates and their families communicate. The technology gives inmates an opportunity to email, text, and video chat. It might seem like everything is going great at Global Tel-Link’s headquarters, but the truth is far from that.

Getting Dirty

I got wind of this company through one of my friends who wanted to find out more about communicating with representatives of our state. She knew that I have always been involved in politics, and she came across information on regarding Global Tel-Link. It seemed that the company added fees and minutes to bills. She wanted to make sure that the governor of the state knew of her discontent and concern that a company was stealing from people.

My friend showed me a few bills that proved that fees and minutes were padded. She called the GTL, and they denied everything. I gave her everything she needed and hoped for the best.

Digging Deeper

There was no way I was going to ignore this, so I began to do my own research. I knew nothing of this company but did find out from that the business made a fortune by setting up telephone services in prisons. This was done by drawing up a contract with different prisons. It was obvious that many prisons forced Global Tel-Link to give up most of their profits to get the contracts.

This was the reason why Global Tel-Link and companies like it began to charge people such high rates. They needed to make up what they were losing. I do not see why the people need to pay for their losses. It seems like the company was still making a profit. The problem is the people running GTL wanted more. That just tells me that companies like Global Tel-Link are just greedy.

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Businessmen With Keefe Ties Face The Music

Correctional facility cantina goods supplier Keefe Group is embroiled in yet another bribery scandal.

On Wednesday, Joseph A. Deese, 34, a businessman with ties to Keefe Group, pleaded guilty in federal court to bribery and kickback charges. His co-defendant, Edward L. Duggar, 64, plead guilty to similar charges in March.

Both men were indicted after a long investigation into Keefe Group’s ties to prison officials. James V. Crosby, who was appointed prison secretary by former Florida Gov. Jeb Bush, and another high-ranking official, Allen W. Clark, have already served federal time in connection with the case.

According to prosecutors, Duggar, also owner of a Tallahassee Allstate Insurance company, befriended Crosby shortly after his appointment. Through the friendship, Duggar was given access to the prisons’ Police Benevolent Association for the purpose of selling insurance to prison guards. Crosby also introduced both Duggar and Deese to Keefe CEO Jack Donnelly.

In a report by, as part of the kickback scheme, Duggar and Deese created a company and were given a “piece” of the Keefe Group cantina business. In return, the pair made monthly payments to Crosby, Clark and Donnelly.

Federal prosecutor Thomas O’Neil says local police received a tip, which was turned over to the FBI. Wiretaps captured several conversations between parties setting up bribery payments. Duggar and Deese initially denied the allegations but later confessed when presented with the tapes.

Although no Keefe official to date has been charged, O’Neill says he won’t rule out additional charges being filed.

Duggar and Dees are scheduled for sentencing in July.


Consumer Complaints Regarding IC Solutions Services and Prepaid Deposits

Consumers have been expressing concerns via online review websites about the business practices of IC Solutions. Consumers are expressing a variety of different types of complaints about IC Solutions.

One area in which consumers are making complaints about IC Solutions focuses on issues surrounding money deposits made by friends and family members. IC Solutions markets that it provides an inmate telephone solution ( through which a friend or family member can make a deposit with the company and those funds allow for prepaid phone calls to be made by an inmate to the loved one who made the deposit.

Consumers are complaining that they have made deposits and heard nothing back from the company. They maintain that they made deposits and the funds did not become available for use. In other words, they paid money to IC Solutions and were not able to receive phone calls from their incarcerated loved one.

Some Pissed Consumers are also complaining about fees charged per each phone call. These individuals maintain that they were not appropriately advised of the nature and extent of fees. They also contend that the fees themselves, even when they have knowledge of them, are far too high.

IC Solutions is an industry leader when it comes to inmate telephone systems. Indeed, IC Solutions provides phone systems to innumerable correctional institutions across the United States.

IC Solutions provides three different ways in which the company’s phone services can be accessed. First, and as has been noted, prepaid deposits can be made by friends and family members of incarcerated individuals. Second, an inmate can set up a debit account by transferring funds from his institutional trust fund account to his or her phone account. Finally, in some instances, the IC Solutions permits collect calls. This usually requires the recipient to have a landline.

Prisoners Are Money. Keefe: $40.4 million, G T Enterprises: $3.2 million

There many reasons why we keep wondering how Keefe Food Group has sustained its business for all this time. We fail to ask ourselves how our brothers and sisters in prison are faring on. We need to think about ways in which we can make the prisons a better corrections place. Keefe Food Group is one of the most corrupt companies in the United States. As a matter of fact, the company bribes to prison officials to keep obtaining contracts to serve the inmates. Therefore, all these charges are directed back to the prisoners due to the expensive essential commodities. For this reason, prisons have become money havens for thriving companies line Keefe Group.

According to the prison records from Kingfish1935, Keefe Food Group made more than $40 million in one year from serving prisoners. For this reason, we are meant to think that business in prison is so efficient that everyone will be attracted to work with them. As a matter of fact, we need to understand that the company pays bribes to prison officials to operate in the prisons. For this reason, they engage in increasing the prices so as to cater for their kickbacks to prison staff and other state departments.

Keefe Food Group began their contract in the past few years. Since 2008, their contract has been renewed several times. As a matter of fact says STL Today, there are many other companies which can work for prisons to supply food stuff and other personal commodities but never get the chance to work. For this reason, we can deduct the reason why they fail to receive these contracts even when they are qualified. Prisons are havens for corruption. However, we are appealing to the government to increase their watch on prison state officials to demand respect.

In the prison setup, Keefe Food Group Company is responsible for the following services.

  • They have the exclusive rights to sell all songs in jail setups. Each song costs $1.70. For every song sold, the company gives $0.10 to the prisons.
  • The company also has the exclusive rights to sell music players to inmates. Each player costs $115. For every layer sold, only $15 is given to prison staff.


The Keefe Group Has Lead The Correctional Market For Decades

The Keefe Group has been involved with the correctional market for more than 4 decades now, becoming a leader in the industry through their size and methods. When they first started up back in 1975, they were a tiny company which could only provide a small number of goods to a small number of facilities. STL Today says they can supplies nearly any facilities in the country with the large number of offices and distribution centers, no matter how large or remote the facility is. They even offer same day and free shipping on this delivery. One of the most valued services however, is simply communication. This is because there are a large number of inmates that wish to be able to communicate with their friends and family on the outside, and the Keefe Group has made this possible, which actually goes a long way in improving prison standards, and making the staff lives easier.

Since their humble beginnings in Missouri, the Keefe Group has been able to expand greatly, and this is largely due to their networking with several other companies, which include IC Solutions, Access Corrections, Access Securepak, The Keefe Supply Company, The Keefe Commissary Network, and Advanced Technologies. These companies collaborate and combine their individual services to provide a complete package to correctional facilities all over the country. This, along with the companies strict guidelines and screening processes for their employees, they always ensure a stable and secure environment when working in a facilities with inmates.

The Keefe Group’s reach today is among the best in the industry, and they can even offer free, same day shipping to their customers around the country, along with disaster recovery for any mishaps or accidents with delivery’s. The Keefe Group is always functioning with the highest level of professionalism, as it is required for maintaining good relations and peace when working with correctional facilities and inmates. In the future, as the Keefe Group builds its collaboration with other corporations and expands their reach, they may supply correctional facilities worldwide. Read more about the company on


IC Solutions: Trouble From The Start

The minute someone gets set up with IC Solutions, they are in trouble. It starts off bad and it only gets worse. They are an inmate communications provider ( and they allow inmates to speak to their loved ones that are in prison. However, the thing about IC Solutions is they don’t offer any true help. One of the many problems people have with them is their fees. As someone that used to work in customer service, I’m well aware that fees can be taken off and they are not entirely necessary. If someone is a repeat offender, the fees are valid and they need to be paid. However, if someone is being charged just for the sake of being charged, that is an issue.

High prices are also something that can easily be avoided all together, but again, IC Solutions has the market cornered on this sort of thing, so they feel they can charge whatever prices they see fit and the people have to pay them. If they wish to speak to their loved one that is in prison, this is the cost they have to pay. That is why the reviews are so negative on the following website:

People have seen and had enough with IC Solutions, especially their customer service. They know they are dealing with a company that is shady and underhanded. That is why they are going on these links and websites to let people know about it. They don’t want anyone to get ripped off like they got ripped off. They want to let them know that IC Solutions is trouble from the get-go and if someone can avoid using them, they will be better off in the long run. However, there are not many choices out there, which is what makes it all the more difficult in the long run. Visit their website


Global Tel-Link Is Not Your Normal Telephone Company

The cost to hear a human voice can be expensive. Most people don’t think about this. However, if your loved one happens to be locked up behind bars, it is something you think about a lot. This is because regular telephone companies don’t provide service to prisons. Instead, a company called Global Tel-Link most often provides this service. If Global Tel-Link acted like a normal phone company when connecting calls to prisoners, this would just be an odd piece of trivia. Unfortunately, Global Tel-Link is about as different from a traditional telephone company as you can get.

This YouTube video exposed that  Global Tel-Link charges their customers a rate of $1.22 a minute to speak to a prisoner. The company also has a scary collection of hidden fees. For example, people using Global Tel-Link to call a prisoner must pay a fee to open an account and deposit money to pay their telephone bill. This means you must pay Global Tel-Link just for the privilege of paying the company again! There are also fees associated with closing an account and requesting a refund for an account. All of this money is said to be used to help make the phone calls to prisoners safe. However, it seems that much of the money is actually used by Global Tel-Link to secure exclusive contracts with prisons. These contracts prevent Global Tel-Link from facing competition and keeps the prices high.

People wishing to call someone in prison shouldn’t have to deal with a company like this.

Global Tel-Link should operate more like a traditional telephone company. This would greatly help many people across America. The friends and families of prisoners shouldn’t be forced to pay a fortune just to speak to a loved one locked away. Help spread the word about Global Tel-Link. Together, we just might make the company change.