The inmate communications industry is quite successful at the moment. It gives families the opportunity to talk to their loved ones. One of the most successful companies is Securus. Securus just broke a record as it helped transmit 30 million inmate calls using voice over internet protocol.
Richard A. Smith who is the Chief Executive Officer of Securus Technologies was ecstatic about this major milestone that his company just reached. In fact, he said the following:
“The significance of having all of our inmates and friends/family members using the same state-of-the-art VoIP platform cannot be emphasized enough.”
Smith went on to explain the goal of the voice over internet protocol system that Securus enacted recently by saying the following:
“The key to achieving a low cost structure in telecommunications is taking advantage of massive economies of scale – that means large platforms, redundancy of data centers, cloud computing and storage, using the internet (internet telephony) to the maximum extent possible, efficient computer languages, and management of troubles remotely through a Network Operations Center (NOC). We use all of these proven high-tech methods to allow inmates to maintain their relationships via audio and video calling.”
The goal, it seems, was to help inmates, families, and the company itself. This type of communication is set to give families an opportunity to pay a lot less than before. This could not have come at a better time since many FCC officials have been critical of companies like Securus due to unnecessarily high rates.
Securus is hoping that this technology will be fully embraced by its customers since they will benefit from it. For one, many families will be able to see each other during a call. There is no doubt that this kind of technology is going to make a difference for the millions who need to stay in touch with incarcerated loved ones.