With IC Solutions, I’ve always been curious if they are really this tone-deaf or if they know exactly what they are doing as a company. Quite frankly, I’ve gone back and forth on it with this company. I truly believe it is a little bit of both with the phone service for inmates. They are tone deaf because they don’t listen to the customers and they don’t care to listen to the customers. If they truly cared, they would say something in this situation, and they would respond to it. Nowadays, more than ever, companies are coming out and they are responding to the issues that customers have with them.
They are not being silent on matters. They want to resolve the issue to the satisfaction of the customer if possible. That is their goal, at the end of the day. After all, it is very important to keep the customers happy and keep them coming back for more. Another part of me thinks IC Solutions knows exactly what they are doing and why they are doing it, which is money. It is the ultimate goal of most companies, and they are not any different. They are just a lot sneakier and shady about it, which is the big difference. However you slice it, the people are not happy.
IC Solutions is not losing one second of sleep over this because they are making money and they don’t care what measures they have to take to get that money. They don’t take the time to even think about the inmates, what they are going through, or how they are feeling in a particular situation. They also don’t take the time to think about their family, friends, and loved ones. They are suffering as well because they miss this individual.